We try to process and ship all orders next business day. Unlike many other online sellers we hold all items in stock and you won't wait days before we ship your order - in most cases we ship within 24 hours. Delivery times depend on your location but if you need your order by a fixed date or urgently just email us and we can get you an ETA for delivery.
Shipping prices are determined by your delivery postcode, the weight of the item and the warehouse we ship this from and can change as couriers adjust their rate schedules and fuel surcharges.You can check the cost of shipping to your location before purchase. To check shipping costs, browse in our store, find the item/s you want and add the quantity required to your shopping cart. After adding an item to your cart you will be shown an order summary. Click on the "Estimate Shipping and Tax" link (just above the Grand Total) and you can enter your delivery postcode and check the shipping options and cost. You can add/remove items from your cart and re-check the order total at any time by clicking on the "View Cart" link at the top of the page. If you are happy with your order and shipping you can click on the "Proceed to Checkout" button to complete your order and pay.
We ship with a number of national express couriers. Our system will calculate shipping charges based on Australia Post as postal services are available to all locations within Australia but please be aware items over 20kg cannot be shipped with Australia Post - so we may not be able to deliver to your location if you are based in a remote zone and you order a heavy/bulky item.
The shipping price shown in our store is based on shipping for a single item. If you are interested in purchasing multiple tarps please contact us as we may be able to provide a lower shipping price than the amount shown.
Our warehouses ship all orders each day by 2.00pm but please be aware that we have no control over the delivery of your parcel once our couriers pick up - we rely on their estimated delivery times. While rare, delays in the freight networks can occur from time to time and are beyond our control. A signature is required for delivery or you can nominate to have it left in a particular location without a signature eg "OK to leave at front door if not home" This authority will help ensure no delays in delivery. Delivery hours are normally 8.30 to 4.30 Mon - Fri.
If you live in an area not readily serviced by couriers please contact us before purchasing. Our couriers do not accept COD or handle cash so all payments must be made before shipping.
We provide a tracking number for your purchase to allow you to keep track of your parcel.
You may return most new, unopened items within 14 days of delivery for a refund of your purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We reserve the right to charge a 15% re-stocking fee on returns to cover the cost of checking, re-folding and re-packing.
If you need to return an item please email us before returning to obtain a return authority number. You should Contact Us with your details eg (name, address, phone, item purchased and reason for return).
We will provide a return address and return authority so you can return the goods.
A refund will normally be processed within 3 working days of us receiving the goods in our warehouse.
We'll notify you via e-mail of your refund once we've received and processed the returned item.