Terms and Conditions
Customer Service & Returns
When we ship your order we will include an advance shipper notification. You’ll receive an email letting you know your parcel has been shipped with our couriers with a tracking number (if available) so you can keep track of your item. Items shown in our web store are normally in stock for next day shipping. In the rare case we are out of stock we will notify you within 24 hours to offer a full refund or alternative item or size.
Please note: we will not be held liable for any damages resulting from the use of our tarpaulins. Pulled eyelets or tears due to incorrect tie down, excess pressure or strong winds are beyond our control and are not covered in your warranty. We have a large range of grades designed for different applications – if in doubt please ask prior to purchase and we can make a recommendation of the most suitable product for your application.
We offer a no questions 30 day money back guarantee on our stock items. All items must be in original condition and unused and we reserve the right to charge a 15% re-stocking fee on all returns.
The buyer is responsible for returning the item to our nominated warehouse. Where we offer free delivery on the original purchase we reserve the right to charge the actual shipping cost and deduct this from the amount refunded upon return. We cannot accept returns on custom orders and require payment in full prior to manufacture.
The colours shown are representative only and may vary from batch to batch. Buyers should be aware computer monitors may not accurately reproduce colours.
Descriptions are to be used as a guide only and do not imply usage, eg. Heavy Duty does not necessarily imply this grade is suitable for all applications. Customers should satisfy themselves that any choice made is suitable for their intended purpose or use. We have a range of tarpaulin fabrics and designs suitable for different purposes. We pride ourselves on our customer service – if you aren’t sure please ask before purchase.
In the rare event that you have a problem with your item please contact us and we’ll be happy to help.
All buyers acknowledge that they have read and agree to the terms and conditions listed. Purchasing from us is your acceptance of our terms.
We specialise in tarpaulins so we know what we’re talking about. We’re not a discounter selling imported rubbish and we’re not a re-seller representing someone else’s product – you’re dealing direct with the manufacturer. Our products are typically better than you’ll find in hardware or discount stores and we won’t be undersold on comparable quality
In certain circumstances, we may need to reject your order. This may happen where if there is an error in the price or the product description posted on our website.